Refund policy

Return / Refund Policy

At Earthme, we’re dedicated to providing eco-friendly products that elevate your lifestyle. While we hope you love your purchase, we understand that sometimes returns are necessary. Here’s how our policy works:

Exchange/Store Credit:

• We offer a 14-day return policy. If you contact us within 14 days of receiving your item, you can exchange it for store credit.

• Items must be in perfect, resalable condition with original packaging.

• For unopened and unused products, we can issue a refund, subject to a 10% admin fee. Alternatively, you may exchange for an item of equal value or receive store credit for the full amount.

Faulty Items:

• If you receive a defective item, we’ll gladly exchange it at no cost, provided you notify us within 14 days of receipt.

Exchange/Return Process:

• To initiate a return or exchange, please include the following information in your return package:

• Name

• Order Number

• Reason for Return

• Send the item back in its original packaging with proof of purchase within 14 days to the following address:

Earthme

PO Box 216

Buderim QLD 4556

• We’ll process your request within 3-5 business days of receiving the return.

Cancellation Policy:

• Orders cannot typically be cancelled once confirmed. However, if your order hasn’t been dispatched and you haven’t received a confirmation email, you may cancel it. A 10% cancellation fee will apply to cover nonrefundable fees from payment providers.

Support:

If you have any questions, please reach out to our Customer Happiness Team at hello@earthme.com.au.